A new service for people who use British Sign Language (BSL)

15 June 2026

New service for people who use British Sign Language (BSL)

We have a new service to help people who use BSL talk to their GP surgery, via the InterpretersLive! service.

How to Use the Service

• Go to our website and click the link.
• You can use the service from 8:00am to 6:30pm, Monday to Friday.
• You will be asked a few questions.
• You will be connected to a BSL interpreter.
• Tell the interpreter which GP surgery you want to talk to.
• The interpreter will call your GP surgery and help you talk to them.

BSL Interpreters for Appointments

• We can give you a BSL video interpreter when you come for your appointment. You do not need to book this in advance.
• If you want an interpreter to come in person, please tell us as soon as you can. We usually need 2–3 weeks to book a face-to-face interpreter.
• Sometimes, we cannot get a face-to-face interpreter because there are not enough BSL interpreters. If this happens, we will give you a video interpreter.

Click to connect

Click on the button below to access the InterpretersLive! app or click here: https://connect.interpreterslive.co.uk/vrs?ilc=WYICB

A PDF User Guide to support patients is available here. 

For troubleshooting and how to download the InterpretersLive! please visit: https://www.interpreterslive.co.uk/app/

Need More Help?

If you need information in a different format or language, or if you have special communication needs, please tell us. We will do our best to help you.